Helping people make smart choices online.

End User Support

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iTech helps people make smart choices online. We create experiences and products that inform and entertain a global audience, providing unparalleled insight and guidance in the highly competitive world of gaming. We are rapidly growing. iTech is looking for the most engaged, innovative and sharpest people to build the best digital teams in the world. From our offices in London and Warsaw we bring to life a network of over 150 products across 50+ countries and 21+ languages. 

We believe that our four values unlock the potential in each of us to achieve great things. Our unique culture empowers our diverse, talented and high-performing teams in Engineering, UX & Design, SEO, Experimentation & Analytics, Content, Marketing, Product and many more. 

iTech is looking for people to join our story. People who want to bring their skills and best selves to work, develop them, and have the greatest experience of their working lives while producing the best work they have ever done. From truly epic company parties to dedicated time and resource for personal development - our culture and people drive success and the market-leading work we do.

For this requirement, we need someone who has the ability to speak both English and Polish.

What we absolutely need you to do:

  • Diagnose solutions for simple and complex problems
  • Be able to communicate solutions to problems with ease and confidence
  • Have experience with Windows & Mac systems
  • Challenge current ways of doing things and help implement better, more innovative ways to make the tech environment out of this world
  • Provision of new devices in a clean, streamlined manner
  • Ensure that any queries reported via the ticket logging system are responded to and resolved or escalated to other teams promptly
  • Be well organised and able to prioritise workload
  • Be able to work individually as well as in a team
  • Uphold and exemplify our security standard
  • Deploy and implement software updates
  • When you think you are done, make it better

Ticket to play:

  • Legendary organisational, planning and prioritisation skills, as well as impeccable attention to detail
  • First and second line support for our small team and support the growth of our team.
  • Have experience with Windows and Mac systems (Linux is a plus) as well as various laptop and server hardware
  • Supporting Networking from the core switch/firewall to our Wi-Fi access points
  • A supporting and understanding technologies such as MDM, Azure AD, SSO, LDAP, REST, Airwatch/JAMF, VMware, Cisco Network devices, Microsoft InTune, bash, and Python, etc. are preferable
  • Supporting On-Prem Active Directory
  • Experience working in a fast-paced and ambiguous environment, as well as being open to change and helping others to embrace it
  • Be well organised and able to prioritise workload
  • Supreme learning agility in mastering new tools, systems and processes quickly
  • A love of all things creative and the desire to bring this to life in the office
  • A burning desire to make things more automated, efficient, scalable, and user-centric.
  • The desire and ability to grow a supportive, talented team around you

What we can do for you:

• Competitive salary package including annual bonus scheme.

• Yearly training budget of £1000 or equivalent in local currency.

• Company parties

• Brand new, state-of-the-art offices with a fun and engaging culture.

• Up to 26 days holiday + 13 Polish bank holidays with additional time off between Xmas/New Year + 1 day Birthday + 1 life event day).

• Parental days to spend more time with your kids.

• Charity volunteering days off to support causes you're passionate about.

• Working from Home

• Summer Hours, finishing early in July and August.

• Flexible working hours - you pick what suits you best.

• Private Health insurance via Inter Polska.

• Life insurance and critical illness cover.

• Access to gyms and sports facilities with MultiSport Plus card.

• Parental leave with paid maternity and paternity provided.

• Weekly 1-to-1 English lessons in the office.

• Team Friday lunches ordered-in from variety of cool restaurants.

• Unlimited drinks, snacks and organic fruit.

• Monthly social events as well as legendary Summer and Christmas extravaganzas.

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What do our people say...?

  • Brilliant ‘work your way’ culture

  • Ambitious, rapidly growing, big thinking

  • It is truly all about their people!

  • A culture of genuine care and inclusivity from top to bottom

  • Focus on allow the teams and individuals to grow and develop