Helping users make smart choices online.

System Support Technician

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iTech helps people make smart choices online. We create experiences and products that inform and entertain a global audience, providing unparalleled insight and guidance in the highly competitive world of gaming. We are rapidly growing. iTech is looking for the most engaged, innovative and sharpest people to build the best digital teams in the world. From our offices in London and Warsaw we bring to life a network of over 150 products across 50+ countries and 21+ languages. 

We believe that our four values unlock the potential in each of us to achieve great things. Our unique culture empowers our diverse, talented and high-performing teams in Engineering, UX & Design, SEO, Experimentation & Analytics, Content, Marketing, Product and many more. 

iTech is looking for people to join our story. People who want to bring their skills and best selves to work, develop them, and have the greatest experience of their working lives while producing the best work they have ever done. From truly epic company parties to dedicated time and resource for personal development - our culture and people drive success and the market-leading work we do.

We build, maintain, and run a broad portfolio of websites worldwide, and our vision is to build the #1

online media company in gaming, globally. By joining our incredible Operations team, you’ll play a crucial part in helping us achieve this vision.

This role focuses on supporting our users on our unique and complex infrastructure across our London and Warsaw offices and with remote workers every day. We are looking for someone to be the first of a growing team of individuals with a keen interest and skillset within Systems.

What we absolutely need you to do

Diagnose solutions for simple and complex problems

Be able to communicate solutions to problems with ease and confidence

Have experience with Windows & Mac systems

Challenge current ways of doing things and help implement better, more innovative ways to make the tech environment out of this world

Provision of new devices in a clean, streamlined manner

Ensure that any queries reported via the ticket logging system are responded to and resolved or escalated to other teams promptly

Be well organised and able to prioritise workload

Be able to work individually as well as in a team

Uphold and exemplify our security standards

Deploy and implement software updates

When you think you are done, make it better

The ticket to play:

Legendary organisational, planning and prioritisation skills, as well as impeccable attention to detail

First and second line support for our small team and support the growth of our team.

Have experience with Windows, Mac & Linux systems as well as various laptop and server hardware

Supporting Networking from the core switch/firewall to our Wi-Fi access points

A supporting and understanding technologies such as MDM, Azure AD, SSO, LDAP, REST, Airwatch/JAMF, VMware, Cisco Network devices, Microsoft InTune, bash, and Python, etc. are preferable

Supporting On-Prem Exchange mail server and On-Prem Active Directory

Experience working in a fast-paced and ambiguous environment, as well as being open to change and helping others to embrace it

Be well organised and able to prioritise workload

Supreme learning agility in mastering new tools, systems and processes quickly

A love of all things creative and the desire to bring this to life in the office

A burning desire to make things more automated, efficient, scalable, and user-centric.

The desire and ability to grow a supportive, talented team around you

What we can do for you:

• Competitive salary package including annual bonus scheme.

• Company wide share option scheme.

• Yearly training budget of £1000.

• Company parties.

• Brand new, state-of-the-art offices with a fun and engaging culture.

• 41 days off (25 days holiday + 8 bank holidays + additional 6 days over Xmas/New Year + 1 day Birthday + 1 life event day).

• Flexible working hours - you pick what suits you best.

• Free private health care including dental, optical, physio and wellbeing.

• Life insurance cover of 4x salary

• Annual travel season ticket loan.

• In-house Friday lunches cooked by a variety of food companies on premise.

• Unlimited drinks, snacks and organic fruit.

• Herman Miller chair, top spec Bose headphones and a choice of hardware/OS.

• Regular wellbeing activities - mindfulness (monthly Sanctus sessions) & nutrition guest speakers, free health screening (MOTs).

• Join in with yoga, 5-a-side football, HIIT sessions and much more.

• Monthly social events as well as legendary summer and Christmas extravaganzas.

• Charity volunteering days off to support causes you're passionate about.

• Pension contribution matched up to 10%. 

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What do our people say...?

  • A company that is clearly going places

  • Ambitious company that challenges and rewards

  • Invests in the staff = results then come

  • Great company to work for

  • Awesome company