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UX Research Manager
iTech helps people make smart choices online. We create experiences and products that inform and entertain a global audience, providing unparalleled insight and guidance in the highly competitive world of gaming. We are rapidly growing. iTech is looking for the most engaged, innovative and sharpest people to build the best digital teams in the world. From our offices in London and Warsaw we bring to life a network of over 150 products across 50+ countries and 21+ languages.
We believe that our four values unlock the potential in each of us to achieve great things. Our unique culture empowers our diverse, talented and high-performing teams in Engineering, UX & Design, SEO, Experimentation & Analytics, Content, Marketing, Product and many more.
iTech is looking for people to join our story. People who want to bring their skills and best selves to work, develop them, and have the greatest experience of their working lives while producing the best work they have ever done. From truly epic company parties to dedicated time and resource for personal development - our culture and people drive success and the market-leading work we do.
We are looking for a passionate and experienced UX Research Manager to join our ever growing team of empathetic problem-solvers. You'll be helping us craft pleasurable experiences for our users. People are at the heart of everything we do, we use insights which are both qualitative and quantitative to develop strategies for a better experience. We're passionate about building experiences which are simple, useful, accessible and ultimately solving a real problem.
What you'll do:
- Management - You will be responsible for managing a team of UX researchers across the UX & Design chapter.
- Leadership - You will be leading, mentoring and inspiring a team of UX researchers.
- Communication & Collaboration - You will be building and nurturing strong working relationships at all levels, and use communication skills to convince and motivate others.
- Strategy - You will be defining our UX research strategy.
- Vision - You will be defining the future vision for the UX research discipline.
- Recruitment - You will be working with our talent acquisition chapter to scale and build a world class network of UX researchers.
- Process - You will be improving ways of working across our teams, fostering a culture of collaboration and shared learnings.
- Evangelism - You'll be evangelising user research both internally and externally.
Who you are:
- Experience - You have at least 8 years relevant applied experience with a degree or higher in Psychology, Human-Computer Interaction, Human Factors or a related discipline.
- Experience - You have previously managed a team of UX researchers
- Conducting research - You are comfortable planning, scoping, conducting, analysing and communicating research.
- Mixed methods - You are confident with quantitative research methods, comfortable with metrics and A/B tests, and are able to synthesise quantitative data with qualitative user research.
- Self starter - You are an independent thinker, able to work autonomously, capable of taking on loosely defined problems and translating complex thinking into practical application for diverse audiences.
- Communication - You are confident at presenting & communicating at all levels.
- Collaborative - You enjoy collaborative work in a dynamic, data-driven, creative environment.
- Technology understanding - You have experience working with research, design and development teams in tech companies or digital agencies.
- Problem solving - You are passionate about complex problems and experienced in data-informed product design and development.
- Team work - You’re a brilliant team player, communicator and facilitator.
- You have experience with modern tools and are quick to adopt better tools and processes.
- You have experience facilitating workshops.
- You have a portfolio show casing your work.
What we can do for you:
• Competitive salary package including annual bonus scheme.
• Yearly training budget of £1000.
• Company parties.
• Brand new, state-of-the-art offices with a fun and engaging culture.
• 41 days off (25 days holiday + 8 bank holidays + additional 6 days over Xmas/New Year + 1 day Birthday + 1 life event day).
• Flexible working hours - you pick what suits you best.
• Free private health care including dental, optical, physio and wellbeing.
• Life insurance cover of 4x salary
• Annual travel season ticket loan.
• In-house Friday lunches cooked by a variety of food companies on premise.
• Unlimited drinks, snacks and organic fruit.
• Herman Miller chair, top spec Bose headphones and a choice of hardware/OS.
• Regular wellbeing activities - mindfulness (monthly Sanctus sessions) & nutrition guest speakers, free health screening (MOTs).
• Join in with yoga, 5-a-side football, HIIT sessions and much more.
• Monthly social events as well as legendary summer and Christmas extravaganzas.
• Charity volunteering days off to support causes you're passionate about.
• Pension contribution matched up to 10%.